Understand customers, markets, and services
Research satisfaction, loyalty, customer experience, brands, consumer behavior, and market needs.
Explore research services ENCIETY capabilities
From business questions to clearer decisions
We bring together research, data, and context to help organizations understand what is changing and choose what to do next.
Ways to work with us
Three forms of support, focused on decisions
Choose the support that fits your need: understand the situation, set a direction, or develop your team’s capability.
01
Research
Collect and analyze evidence to answer questions about customers, markets, services, and communities.
Explore 02Consulting
Interpret findings, compare options, and help teams set action priorities.
Explore 03Training
Build skills through SKC public programs and corporate training.
ExploreChoose by need
What decision are you working through?
Assess business performance and priorities
Bring customer patterns and market context together to identify areas for review and options worth comparing.
Explore customer & market intelligenceChoose markets and regional growth priorities
Assess demand, competition, and regional characteristics to shape expansion or asset-utilization priorities.
Explore market opportunity studiesUnderstand graduate outcomes and journeys
Help education institutions understand alumni career transitions and identify follow-up opportunities for program development.
Explore Tracer StudyProject experience
Types of studies we have delivered
Experience across sectors helps us understand project context and select an appropriate approach.
Customer satisfaction and loyalty
Assignments across telecommunications, consumer goods, and service sectors.
Market feasibility and opportunity
Studies for property, retail, office, and hospitality development.
Public service satisfaction
Surveys of citizens and stakeholders for public services and institutions.
Customer experience and journeys
Studies of enterprise customer experience and telecommunications services.
How we work
Methods shaped around the decision
We start with a clear objective, relevant data, and a discussion of findings with your team. Research, analysis, and follow-up are tailored to the project context.
Not sure which approach fits?
Tell us about the decision in front of you. We can help map out the available approaches.
Discuss your needs